WASHINGTON —   Federal Emergency Management Agency Administrator Deanne Criswell said Tuesday that rumors and disinformation will become a regular part of natural disaster response moving forward, and rebuked those seeking to benefit politically from spreading false information.

The volume and type of disinformation spreading about FEMA, as Southeast states struggle to recover from Hurricane Helene, is the worst Criswell said she has ever seen, following a “steady increase” in rumors following previous natural disasters.

Incorrect information about FEMA and its response to natural disasters has been spreading through numerous avenues, including social media, podcasts and Republican presidential nominee Donald Trump’s numerous comments and posts. Criswell did not name any politicians or other individuals during the call with reporters.

Meanwhile, Hurricane Milton is barrelling toward Florida’s Gulf Coast and expected to make landfall by Wednesday night. Meteorologists are warning the storm could be one of Florida’s worst. Thousands of people were evacuating Tuesday.

Criswell said she’s concerned the lies about various aspects of FEMA’s response to Hurricane Helene may have a chilling effect on whether people harmed by natural disasters apply for assistance. It could also potentially endanger first responders on the ground.

“It’s just really demoralizing to them. It hurts their morale and they’ve left their families to be able to come in here and help people,” she said of first responders and FEMA staff.

While no one has physically attacked FEMA staff or other emergency responders so far, Criswell said, she and others are closely monitoring misinformation as well as how people in areas hit by natural disasters react to it.

FEMA’s collaboration with local law enforcement can help to monitor safety and security issues, though rumors and disinformation could make matters worse, she said.

“If it creates so much fear that my staff don’t want to go out in the field, then we’re not going to be in a position where we can help people,” Criswell said, adding that she does have concerns about “the safety of our folks that are walking around in neighborhoods that may or may not have full confidence in the government.”

“And so we are watching that closely to make sure that we’re providing for their safety as well,” she said.

Helene brought devastation to multiple states including Florida, Georgia, North Carolina, South Carolina, Tennessee and  Virginia.  More than 230 deaths have been reported.

Storm victims

The rumors and inaccurate information about FEMA’s response and recovery efforts are “creating fear in some” people who are trying to navigate their way through the hurricane recovery process, Criswell said.

“I worry that they won’t apply for assistance, which means I can’t get them the necessary items they need,” Criswell said. “And so those are the biggest impacts I see as a result of this constant narrative that is more about politics than truly helping people.”

She said the current situation is worse than ever.

“We have always put up rumor control pages because there’s always been people that have been out there trying to take advantage of those that have just lost so much in creating false websites and trying to get their information and defrauding people and the federal government,” Criswell said. “And so not something that’s new, but the level of rhetoric just continues to rise.”

Following the Maui wildfires in August 2023, federal officials worked with local officials to help reassure Hawaiians the rumors and disinformation that spread following that disaster were not true.

Some of the disinformation about the Maui wildfires was from “foreign state actors,” Criswell said.

FEMA was eventually able to get federal assistance to everyone who needed it, but it took much longer than it would have otherwise, she said.

The first assistance people in hard-hit areas often receive from FEMA is a $750 payment meant to help with immediate needs like water, food, clothing and medicine.

There has been significant misinformation around that amount. Criswell clarified on the call that it’s the first installment from FEMA and that more assistance goes out to people affected by natural disasters as the recovery process moves forward.

“We know that they have immediate needs in the first few days, and it’s just an initial jump start to help them replace some of that,” Criswell said.

As FEMA gathers more information about property damage and other problems related to natural disasters, people will likely receive additional assistance for home repairs as well as the cost of staying in a hotel if their home was badly damaged.

FEMA then continues to work with people on longer-term needs, like rental assistance, if that’s needed.

FEMA has set up a webpage seeking to dispel rumors and disinformation about its response and recovery efforts.

It says that in most cases the money FEMA gives to disaster survivors does not have to be paid back and notes that the agency “cannot seize your property or land.”

“There are some less common situations in which you may have to pay FEMA back if you receive duplicate benefits from insurance or a grant from another source. For example, if you have insurance that covers your temporary housing costs, but you ask FEMA to advance you some money to help you pay for those costs while your insurance is delayed, you will need to pay that money back to FEMA after you receive your insurance settlement.”

The webpage also says that no funding for disaster recovery was diverted to address border security or immigration issues.

“This is false. No money is being diverted from disaster response needs. FEMA’s disaster response efforts and individual assistance is funded through the Disaster Relief Fund, which is a dedicated fund for disaster efforts. Disaster Relief Fund money has not been diverted to other, non-disaster related efforts.”

Funding questions

FEMA has plenty of funding to cover response and recovery efforts for the 100-plus open natural disasters throughout the country, but will need supplemental funding from Congress in the months ahead.

“I have enough funding to continue to support the response efforts for both of these events, and then continue to support the recovery efforts from all of the storms across the nation,” Criswell said, referring to Hurricanes Helene and Milton.

“However, I’m not going to be able to support those recoveries for long without a supplemental,” she added. “And we anticipate needing additional funding in the December, January time frame, or I’ll have to go back into what we call immediate needs funding again, where we pause obligations in our recovery projects to ensure that I can respond to an event like we’re seeing today.”

The first step for Congress to approve emergency funding for FEMA or any other federal agency is typically when the Office of Management and Budget sends a supplemental spending request to lawmakers on behalf of the White House.

Lawmakers can then choose to write legislation providing some, all, or more money than requested. They can also choose not to fund the emergency request, though that appears unlikely this time.

For the moment, FEMA has about $20 billion in its disaster relief fund, she said.

People who need assistance from FEMA should call 1-800-621-3362, register on https://www.disasterassistance.gov/ or fill out an application on the FEMA app.